Field Service / CRM

SOF CARE

Desktop service-management software for scheduling, technician assignment, customer context, SMS and reporting.

Project access

View software & demo

Role / contribution: Independently developed
Area: Field Service / CRM
Project type: Work project / internal product

Quick dispatch

01Unassigned

02Shift / Leave

03Technician

04In progress

05Completed

About the project

Service jobs from scheduling to completion

I built SOF CARE around the service-job flow from waiting and scheduling through technician assignment, work in progress and completion. Customer details, communication and reporting stay attached to the same job.

The dispatch view shows technician availability and supports drag-and-drop assignment while accounting for shifts, leave and unassigned work.

What I worked on

Quick dispatch

Waiting jobs can be assigned to technicians directly from the dispatch view with drag-and-drop.

Drag-and-drop assignment + availability

Service lifecycle

The UI keeps waiting, in-progress and completed work clearly separated.

Job-status workflow

Communication control

SMS planning, approval and delivery status are handled from the employee workflow.

SMS planning + approval

Screens

SOF CARE real-time work schedule calendar for assigning technicians and tracking service work by time slot. — **Real-Time Work Schedule**

SOF CARE service management screen with task groups, inspection checklists, service details, and execution status. — **Service Task Checklist**

SOF CARE work assignment screen showing service jobs, technician allocation, and daily dispatch planning. — **Work Assignment Board**

SOF CARE quick assignment grid for selecting available technicians and assigning service work in real time. — **Quick Technician Assignment**

Ownership: Independently developed
Platform: Electron desktop
Interaction: Drag-and-drop dispatch
Domain: Service / CRM